Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Dame Julie Mellor, DBE - Health Service Ombudsman for England

Resolve newsletter

In this issue: The Queen’s Speech contained a commitment to legislation which will modernise ombudsman services for those people who complain about public organisations.[…]

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Mick Martin, Managing Director

Meeting the demand for our service, changing how we work.

Previously we only investigated cases where we were pretty sure there had been an administrative fault or a failure in service which had led to an injustice. Now we investigate c[…]

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An elderly couple sitting on a bench, back to the camera

Dying without dignity

Investigations by the Parliamentary and Health Service Ombudsman into complaints about end of life care.[…]

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Hospital failed to take enough action after patient's fall

Mrs Y complained she was not told her mother, Mrs C who was in her nineties, had fallen out of bed in hospital. She was shocked to see her mother's heavily bruised face when she […]

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‘Thank you for a thorough, professional and independent investigation into our complaint.’

Someone who complained to us about hospital discharge advice.

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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