Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Anna Boden

Your complaints do make a difference

Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through.[…]

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Photo of Dervla Kearney

Employee stories

Ten of our staff in London and Manchester talk about their work.[…]

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PIlot website

Please tell us what you think about our pilot website

Sara Wilcox, Head of Digital Communications, invites you to feedback on our pilot website.[…]

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Learning from mistakes

Learning from mistakes

An investigation report by the Parliamentary and Health Service Ombudsman into how the NHS failed to properly investigate the death of a three-year old child[…]

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