Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Our Service Charter

Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need fr[…]

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Learning from mistakes

Learning from mistakes

An investigation report by the Parliamentary and Health Service Ombudsman into how the NHS failed to properly investigate the death of a three-year old child[…]

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An opportunity to improve

We have pooled evidence from our casework with intelligence gathered by the Care Quality Commission, NHS England and Healthwatch England to review how well GP practices in Englan[…]

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A report of investigations into unsafe discharge from hospital

This report focuses on nine experiences drawn from recent complaints we have investigated, which best illustrate the problems we are seeing with regards to unsafe discharge from […]

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