Welcome to the Parliamentary and Health Service Ombudsman
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
What our customers say
Levels of satisfaction amongst enquirers and complainants are broadly comparable across our parliamentary and health work, with between 79 and 75 per cent of enquirers saying that they are fairly satisfied or very satisfied with our service.
More impact for more people
Our new strategy sets out how we will work to have more impact for more people over the next five years. In developing the strategy, we talked to the public and Members of Parliament, to our staff and many of the organisations we work with. We also listened to what our customers think of the service we offer.
Responsive and Accountable?
Our 2011-12 review of complaint handling by government departments and public organisations features many examples of how we have helped complainants.
Listening and Learning 2011-12
This year's NHS complaint handing performance report highlights an increase in the number of complaints about the NHS
