Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We work to put things right where we can and to share lessons learned to improve public services.

We are a free service open to everyone.

Can we help you with your complaint?

Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.

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Complaints about acute trusts 2013-14 and Q1 and Q2 2014-15

We regularly publish complaints information about NHS organisations. This data enables organisations to examine how they are performing relative to others.[…]

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Improving complaint handling across the NHS and social care

One of our aims is to lead the way to make the complaints system better. We have been working with patients and service users to define what would make complaining about the NHS […]

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Gill Bull

Patients and social care users drive vision for complaint handling

Gill Bull, Director of Strategy and Insight, blogs about how patients and social care users have helped create a vision for complaint handling.[…]

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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.[…]

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