Can we help you with your complaint?

We investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We are the final step of the complaints system, giving you an independent and last resort to have your complaint looked at.

We are a free service open to everyone.

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We're changing the way we work

We want to give you a modernised ombudsman service by improving how we communicate with you and how we provide you with access to our service.

We want your views on what you feel we can do to make this happen.

Read about our service charter
Annette John, Director of Customer Services

Talking more

Annette John, our Director of Customer Services blogs about how we are changing the way we work by talking more, using less jargon and cutting back on paper work.[…]

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Clamped car

DVLA wrongly clamped and destroyed woman’s car

DVLA’s contractors clamped Miss Y’s car even though she had a Statutory Off Road Notification in place and was parked on a private road.[…]

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Complaints about acute trusts 2013-14 and Q1 and Q2 2014-15

We regularly publish complaints information about NHS organisations. This data enables organisations to examine how they are performing relative to others.[…]

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Improving complaint handling across the NHS and social care

One of our aims is to lead the way to make the complaints system better. We have been working with patients and service users to define what would make complaining about the NHS […]

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“Thank you for a thorough, professional and independent investigation into our complaint.”

 
Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter

Resolve

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