Can we help you with your complaint?

We investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We are the final step of the complaints system, giving you an independent and last resort to have your complaint looked at.

We are a free service open to everyone.

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We're changing the way we work

We want to give you a modernised ombudsman service by improving how we communicate with you and how we provide you with access to our service.

We want your views on what you feel we can do to make this happen.

Read about our service charter

Improving complaint handling across the NHS and social care

One of our aims is to lead the way to make the complaints system better. We have been working with patients and service users to define what would make complaining about the NHS […]

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Sally Sykes, Executive Director of External Affairs

Have your say on our service

How do you explain what good service looks and feels like? It's a question we are asking at the Parliamentary and Health Service Ombudsman as we reach out to the public in a dial[…]

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Complaints about acute trusts 2013-14 and Q1 and Q2 2014-15

We regularly publish complaints information about NHS organisations. This data enables organisations to examine how they are performing relative to others.[…]

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Our strategic plan

We have updated our strategic plan to take account of everything we have learned in the first stage of our modernisation. The five aims we identified two years ago still sit at t[…]

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