Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We work to put things right where we can and to share lessons learned to improve public services.

We are a free service open to everyone.

Can we help you with your complaint?

Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.

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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

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Dame Julie Mellor, DBE - Health Service Ombudsman for England

A milestone for complaining

The first in our series of monthly blogs begins with Parliamentary and Health Service Ombudsman Julie Mellor talking about the Public Administration Select Committee’s hearings into our reports on sepsis and midwifery regulation.

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Breast cancer scanner

Hospital fails to diagnose breast cancer

A report by the Health Service Ombudsman on an investigation into West Hertfordshire Hospitals NHS Trust

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South Asian and Muslim women

We want to give women from South Asian and Muslim backgrounds the confidence and knowledge to complain if they are unhappy with the service they get from the NHS.

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