Welcome to the Parliamentary and Health Service Ombudsman
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
Can we help you with your complaint?
Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.Click here to find out more
A report by the Health Service Ombudsman for England on an investigation into a complaint from Mr and Mrs Morrish about The Cricketfield Surgery, NHS Direct, Devon Doctors Ltd, South Devon Healthcare NHS Foundation Trust and NHS Devon Plymouth and Torbay Cluster
Last year the Parliamentary and Health Service Ombudsman investigated close to 4,000 complaints. But, Dame Julie Mellor says, it can do so much more. She tells Tony Grew of The House Magazine why it’s time to scrap the outdated ‘MP filter’, introduce new powers and create a single public complaints service