Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Acute trusts report

Complaints about acute trusts 2014-15

This report provides a summary of the key statistics that we collect about the enquiries received and the investigations undertaken, which involve acute trusts in England.[…]

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End of life care - getting it right

Charles Turton at the Parliamentary and Health Service Ombudsman discusses the importance of making sure people get the right care at the end of their lives.[…]

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‘I'm glad there is an Ombudsman to deal with these matters.’

Someone who complained about the Children and Family Court Advisory and Support Service.

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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