Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We work to put things right where we can and to share lessons learned to improve public services.

We are a free service open to everyone.

Can we help you with your complaint?

Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.

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Breast cancer scanner

Hospital fails to diagnose breast cancer

A report by the Health Service Ombudsman on an investigation into West Hertfordshire Hospitals NHS Trust[…]

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Improving complaint handling across the NHS and social care

One of our aims is to lead the way to make the complaints system better. We have been working with patients and service users to define what would make complaining about the NHS […]

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Mick Martin, Managing Director

Blog: The human cost of poor communication

Managing Director of Parliamentary and Health Service Ombudsman Mick Martin talks about the human cost of poor communication in the second of our series of monthly blogs.[…]

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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.[…]

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