Welcome to the Parliamentary and Health Service Ombudsman

Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We work to put things right where we can and to share lessons learned to improve public services.

We are a free service open to everyone.

Can we help you with your complaint?

Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.

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Suffering in silence

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Older people are some of the most frequent users of the NHS but they are less likely to complain about their treatment and care when standards slip to unacceptable levels.

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Complain for change

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Many people don’t complain because they find it hard or think it won’t make a difference. We want to help people who want to complain about government or health services.

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