Welcome to the Parliamentary and Health Service Ombudsman
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
Our new strategy sets out how we will work to have more impact for more people over the next five years. In developing the strategy, we talked to the public and Members of Parliament, to our staff and many of the organisations we work with. We also listened to what our customers think of the service we offer.