Welcome to the Parliamentary and Health Service Ombudsman
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
Can we help you with your complaint?
Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.Click here to find out more
This is our first clinical report. It focuses on ten cases we investigated where patients did not receive the treatment they urgently needed. In every case, tragically, the patient died.
For the overwhelming majority of people, their experience of care in the NHS is very positive and greatly valued. But things can go wrong. When this happens, how people and organisations deal with it determines whether the individual receives justice, and whether the organisation learns from what went wrong.