Can we help you with your complaint?

We investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We are the final step of the complaints system, giving you an independent and last resort to have your complaint looked at.

We are a free service open to everyone.

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Complaining about a
government department or organisation?

From 30 March 2015 Parliament will be dissolved until the General Election on 7 May 2015. This affects the way that we handle complaints about government departments and public organisations.

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Dame Julie Mellor, DBE - Health Service Ombudsman for England

The government could make complaining easier

Parliamentary and Health Service Ombudsman, Julie Mellor, blogs about Ombudsman reform.[…]

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Farmer

Over £40,000 payment to farmer after incorrect advice

Mr J received payment after three years of complaining, as the Rural Payments Agency (RPA) had not given him the right advice at the right time.[…]

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Hospital failed to take enough action after patient's fall

Mrs Y complained she was not told her mother, Mrs C who was in her nineties, had fallen out of bed in hospital. She was shocked to see her mother's heavily bruised face when she […]

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Complaints about acute trusts 2013-14 and Q1 and Q2 2014-15

We regularly publish complaints information about NHS organisations. This data enables organisations to examine how they are performing relative to others.[…]

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‘Thank you for a thorough, professional and independent investigation into our complaint.’

Someone who complained to us about hospital discharge advice.

 
Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter

Resolve

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