Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Houses of Parliament at night

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.[…]

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Waiting room at a GP surgery

Working with the NHS to make sure complaints can make a difference

In my role as a Health Liaison Manager, I spend much of my time visiting NHS complaints managers to talk about our work, how the Parliamentary and Health Service Ombudsman's serv[…]

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Mythbuster header


Here at the Parliamentary and Health Service Ombudsman, we have been listening to what the public, people who use our service and our stakeholders say about what we can or can't […]

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An elderly couple sitting on a bench, back to the camera

Dying without dignity

Investigations by the Parliamentary and Health Service Ombudsman into complaints about end of life care.[…]

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‘I'm glad there is an Ombudsman to deal with these matters.’

Someone who complained about the Children and Family Court Advisory and Support Service.

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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