Welcome to the Parliamentary and Health Service Ombudsman
Our role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
What our customers say
This summary details the results of telephone interviews, conducted on our behalf by an independent research company, with a sample of our customers between May 2011 and October 2011.
Responsive and Accountable?
The Ombudsman's review of complaint handling by government departments and public bodies 2010-11. Examines the financial cost of complaints and the different complaint handling stages across departments.
Listening and Learning 2010-11
Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England 2010-11 features previously unpublished information about complaints that the NHS has failed to resolve locally.
