About us

We were set up by Parliament to help both individuals and the public.

Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

Our powers are set out in law and our service is free for everyone.

Here you can find out more about who we are and our vision for the next five yearsour values  and how we work. You can also read our Annual Reports.

Who we are

Who we are

We’re the people who make the final decisions on complaints about UK government departments and other public organisations and the NHS in England. Watch our short film to find out more.

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Being open and transparent

The Information Promise

Access to information about us and how we handle information you give us.

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The press office

The Press Office

The press office deals with all enquiries from the media.

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Work for us

We offer varied and challenging opportunities to people who want to make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

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