We were set up by Parliament to help both individuals and the public.

Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

Our powers are set out in law and our service is free for everyone.

Here you can find out more about who we are and our vision for the next five yearsour values  and how we work. You can also read our Annual Reports.

Who we are

Who we are

We’re the people who make the final decisions on complaints about UK government departments and other public organisations and the NHS in England. Watch our short film to find ou[…]

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The Board

This page sets out the Terms of Reference for The Board with links to membership information, declarations and minutes. You can also find links to the Committees and their member[…]

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Work for us

We offer varied and challenging opportunities to people who want to make a difference to society. The work we do is extremely important in righting individual wrongs, informing […]

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The Press Office

Press office

Here you will find our press releases, news articles, excerpts from articles published elsewhere and media information.[…]

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‘I appreciate the fact that the Ombudsman service is there to work these things out.’

Someone who complained when their hospital failed to refer them to a specialist.

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter


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