We were set up by Parliament to help both individuals and the public.
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
Our powers are set out in law and our service is free for everyone.
Here you can find out more about who we are and our vision for the next five years , our values and how we work. You can also read our Annual Reports.
We’re the people who make the final decisions on complaints about UK government departments and other public organisations and the NHS in England. Watch our short film to find ou[…]
This page sets out the Terms of Reference for The Board with links to membership information, declarations and minutes. You can also find links to the Committees and their member[…]
We offer varied and challenging opportunities to people who want to make a difference to society. The work we do is extremely important in righting individual wrongs, informing […]
Here you will find our press releases, news articles, excerpts from articles published elsewhere and media information.[…]