We were set up by Parliament to help both individuals and the public.

We look into complaints where an individual believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our powers are set out in law and our service is free for everyone.

Here you can find out more about who we are, our strategic plan, our values and how we work. You can also read our Annual reports.

Who we are

Who we are

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.[…]

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The Board

This page sets out the Terms of Reference for The Board with links to membership information, declarations and minutes. You can also find links to the Committees and their member[…]

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Work for us

We offer varied and challenging opportunities to people who want to make a difference to society. The work we do is extremely important in righting individual wrongs, informing […]

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The Press Office

Press office

Here you will find our press releases, news articles, excerpts from articles published elsewhere and media information.[…]

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‘Thank you for your thorough investigation into my complaint and for your kind assistance throughout this difficult process.’

Someone who complained about delays in admitting her father to hospital and his care.


How we can help

03 Aug 2015

This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.

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Our Service Charter

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BSL video

Who we are and what we do (BSL)

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