Our Publication Scheme

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We publish a wide range of information about our work and on the subjects that we know are of interest to the public

How we make information available

Most of the information listed below is available on our website and can be found by following the link given.  If the information isn’t available on our website, it will have the symbol offline next to it.  You can get a copy of it by emailing informationrights@ombudsman.org.uk. We will aim to send you the information by the latest within five working days.

We do not charge for any of the information that falls within our publication scheme.

What about information that is not listed here?

If you can’t find the information you are looking for in any of the categories below, you can make a request under the Freedom of Information Act by emailing informationrights@ombudsman.org.uk.  We will acknowledge your request and will send you a response within 20 working days.

You can find out more about your rights of access under the Freedom of Information Act from the Information Commissioner’s Office at www.ico.org.uk.

You can also find information we have previously released in response to Freedom of Information requests in our Disclosure Log.

Who we are and what we do
14 July 2015

Do you want to know about the structure of our organisation? Who our Executive and Advisory Board members are? What the legal basis for our activities is? How to contact us?

What we spend and how we spend it
14 July 2015

Our resource accounts, strategies and plans as well as other financial information

What our priorities are and how we are doing
14 July 2015

Our strategies and plans, how we measure our performance, and how we are doing.

How we make decisions
14 July 2015

Find out more about what we discuss at our senior level meetings and how we make decisions about our business.

Our policies and procedures
14 July 2015

We have a variety of policies and procedures covering our casework, employment and recruitment, service delivery and records management.

Lists and registers
14 July 2015

Information about declarations of interests made by our Board members as well as other registers we maintain

Services we offer
14 July 2015

Links to useful information about the services we provide.