Links to useful information about the services we provide.

Making a complaint

If you think there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right, we can look at your complaint.

How to complain

Use the boxes below to see if we can help you and what to do next. Click on the answer to show the next step.

What happens to a complaint

The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.

The Ombudsman’s Principles

The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.

If we can’t help

There are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.

Help in other languages

Information in different languages.

Unhappy with our office

This page explains how you can give us feedback about the way we dealt with you and your complaint.

Unreasonable behaviour policy

We are committed to dealing with all people fairly and impartially and to providing a high-quality service. However, we do not expect our staff to tolerate behaviour that is abusive, offensive or threatening, or which makes it difficult for us to consider complaints. This policy explains how we will manage such behaviour.

Information for MPs and their staff

How we can help Members of Parliament deal with complaints

Press Office

Here you will find our press releases, news articles, excerpts from articles published elsewhere and media information.