Links to useful information about the services we provide.

Making a complaint

We consider complaints about government departments and agencies in the UK and the NHS in England.

How to complain

Here you can find out how to make a complaint to the Parliamentary and Health Service Ombudsman.

What happens to a complaint

The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.

The Ombudsman’s Principles

The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.

If we can’t help

There are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.

Help in other languages

Information in different languages.

Unhappy with our office

This page explains what you need to do if you are unhappy with the decision we made on your complaint, or with the way that we dealt with you.

Unreasonable behaviour policy

We are committed to dealing with all people fairly and impartially and to providing a high-quality service. However, we do not expect our staff to tolerate behaviour that is abusive, offensive or threatening, or which makes it difficult for us to consider complaints. This policy explains how we will manage such behaviour.

Information for MPs and their staff

How we can help Members of Parliament deal with complaints.