Links to useful information about the services we provide.

Making a complaint

We investigate complaints about government departments and the NHS in England. We do this independently and impartially, without taking sides.

How to complain

We deal with complaints about UK government organisations and the NHS in England. If your complaint is about another kind of organisation, this page explains who you need to contact.

What happens to a complaint

The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.

The Ombudsman’s Principles

The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.

If we can’t help

There are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.

Help in other languages

Information in different languages.

Unhappy with our office

This page explains what you need to do if you are unhappy with the decision we made on your complaint, or with the way that we dealt with you.

Unreasonable behaviour policy

We are committed to dealing with all people fairly and impartially and to providing a high-quality service. However, we do not expect our staff to tolerate behaviour that is abusive, offensive or threatening, or which makes it difficult for us to consider complaints. This policy explains how we will manage such behaviour.

Information for MPs and their staff

How we can help Members of Parliament deal with complaints.