Links to useful information about the services we provide.

Help in other languages

Information in different languages.

How to complain

Use the boxes below to see if we can help you and what to do next. Click on the answer to show the next step.

If we can’t help

There are some organisations or matters we can't look into.

Information for MPs and their staff

How we can help Members of Parliament deal with complaints

Making a complaint

If you think there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right, we can look at your complaint.

Press Office

Here you will find our press releases, news articles, excerpts from articles published elsewhere and media information.

The Ombudsman’s Principles

The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.

Unhappy with our office

This page explains how you can give us feedback about the way we dealt with you and your complaint.

What happens to a complaint

Here you can find out what happens when we first receive your complaint, how we decide if we should investigate it and what to expect if we do.