Links to useful information about the services we provide.
Making a complaintIf you think there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right, we can look at your complaint.
How to complainUse the boxes below to see if we can help you and what to do next. Click on the answer to show the next step.
The Ombudsman’s PrinciplesThe Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.
If we can’t helpThere are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.
Unhappy with our officeThis page explains how you can give us feedback about the way we dealt with you and your complaint.
Unreasonable behaviour policyWe are committed to dealing with all people fairly and impartially and to providing a high-quality service. However, we do not expect our staff to tolerate behaviour that is abusive, offensive or threatening, or which makes it difficult for us to consider complaints. This policy explains how we will manage such behaviour.