The Ombudsman’s PrinciplesThe Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.
If we can’t helpThere are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.
Unhappy with our officeThis page explains what you need to do if you are unhappy with the decision we made on your complaint, or with the way that we dealt with you.
Unreasonable behaviour policyWe are committed to dealing with all people fairly and impartially and to providing a high-quality service. However, we do not expect our staff to tolerate behaviour that is abusive, offensive or threatening, or which makes it difficult for us to consider complaints. This policy explains how we will manage such behaviour.