What our priorities are and how we are doing

Our strategies and plans, how we measure our performance, and how we are doing.

The documents below may help.

Information with the symbol offline next to it isn’t available on our website. You can get a copy of it by emailing foi.officer@ombudsman.org.uk. We will aim to send you the information by the latest within five working days.

We do not charge for any of the information that falls within our publication scheme.

Internal Audit Charter

Internal Audit Strategy