Our strategies and plans, how we measure our performance, and how we are doing.

The documents below may help.

Information with the symbol offline next to it isn’t available on our website. You can get a copy of it by emailing foi.officer@ombudsman.org.uk. We will aim to send you the information by the latest within five working days.

We do not charge for any of the information that falls within our publication scheme.

Annual Report

This report shows how we are now meeting the demand for our service, and how we have performed against the aims we set out for ourselves in our five year strategy.

Corporate Business Plan

In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan

Customer satisfaction survey

Levels of satisfaction amongst enquirers and complainants are broadly comparable across our parliamentary and health work, with between 79 and 75 per cent of enquirers saying that they are fairly satisfied or very satisfied with our service.

Strategic Plan

In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan