Our strategies and plans, how we measure our performance, and how we are doing.

The documents below may help.

Information with the symbol offline next to it isn’t available on our website. You can get a copy of it by emailing foi.officer@ombudsman.org.uk. We will aim to send you the information by the latest within five working days.

We do not charge for any of the information that falls within our publication scheme.

Annual Report

Our Annual Report shows we have made great progress in building our capacity to deliver the ambitious aims contained in our five-year strategy.

Strategic Plan

In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan

Corporate Business Plan

In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan

Customer satisfaction survey

This summary details the results of telephone interviews, conducted on our behalf by an independent research company, with a sample of our customers between May 2010 and April 2011.

Internal Audit Charter

Internal Audit Strategy