Do you want to know about the structure of our organisation? Who our Executive and Advisory Board members are? What the legal basis for our activities is? How to contact us?

The following pages/documents may help you:

Information with the symbol offline next to it isn’t available on our website. You can get a copy of it by emailing We will aim to send you the information by the latest within five working days.

We do not charge for any of the information that falls within our publication scheme.

About us

We were set up by Parliament to help both individuals and the public.

Board members

This page lists executive and non-executive members of The Board.

Contact Us

Contact details for the Parliamentary and Health Service Ombudsman

Investigations with the Local Government Ombudsman

The Parliamentary and Health Service Ombudsman and Local Government Ombudsmen can carry out joint investigations.

Legislation for the Health Service Ombudsman

The Health Service Commissioner (or Health Service Ombudsman) draws her powers almost wholly from the Health Service Commissioners Act 1993, as since amended.

Legislation for the Parliamentary Ombudsman

The Parliamentary Ombudsman (or Parliamentary Commissioner for Administration) draws her powers almost wholly from the Parliamentary Commissioner Act 1967, as since amended.

Organisational chart

Our organisational structure as at November, 2016 including the senior management and directorate structure.

Pay Committee members

The Pay Committee comprises the Ombudsman, who acts as Chair, and Advisory Board Member Linda Charlton. (There is one vacancy)

Statement of responsibilities

The independence of the Ombudsman and her office from government and the bodies within her jurisdiction is central to our ability to investigate complaints impartially and fairly, and be authoritative in the conclusions we reach.

The Ombudsman

The post of Parliamentary and Health Service Ombudsman is held by Dame Julie Mellor, DBE.

The Victim’s Code

The Parliamentary and Health Service Ombudsman can investigate complaints in relation to the Victims' Code.

Vision and values

Our aim and vision is: to provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public service and informs public policy.