Contact us

Contact details for the Parliamentary and Health Service Ombudsman

If you need to make a complaint about a UK government department, or one of its agencies or the NHS in England

Customer Helpline

Tel: 0345 015 4033

Problems with your hearing or speech?

You can contact us from a textphone (minicom) on 0300 061 4298. (Calls to these numbers cost the same as a call to a UK landline.) You can also call us on Text Relay.

If you have any special requirements for us to communicate with you, please let us know and we will make adjustments if we can. For example, we can use simple language or communicate using a signed video.

The Helpline is open 8:30am to 5:30pm, Monday to Friday.

Help in other languages

We strive to make our service as accessible as possible to everyone. If English is not your first language and you would prefer to speak to us in your own language, please let us know. We can get an interpreter on the telephone almost instantly. Just get in touch with us and tell us which language you speak.

Request a call back

If you would like us to call you back, please text 'call back' with your name and your mobile number to 07624 813 005. The text will be charged at your standard text rate. Standard text rates are set by your mobile network operator and charges may vary. Please check with your operator if you are unsure of the cost of this text. We will acknowledge your text at no cost to you and call you back within one working day during our office hours, again at no cost to you.

Email

phso.enquiries@ombudsman.org.uk

We'll keep in touch with you in whichever way works best for you. However, we do need to make you aware that with email there is always a small risk of messages being intercepted. If email is your preferred way for us to contact you, please let us know. As a precaution, and for added peace of mind, we will password protect any sensitive documents we send you.

Fax

0300 061 4000

If you wish to make a Freedom of Information request please email foi.officer@ombudsman.org.uk.

Or use the forms listed below

If you wish to make a complaint to the  Parliamentary Ombudsman you may download the complaints form. Open in new window

If you wish to bring a complaint to the Health Service Ombudsman you may download the complaints form. Open in new window

Other contact details

If you have a media query, please contact our press office

Please note

All email communications with PHSO pass through the Government Secure Intranet (GSI), and may be automatically logged, monitored and/or recorded for legal purposes.

Write to us

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP