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Parliamentary and Health Service Ombudsman

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Parliamentary Ombudsman criticises Defra’s administration of farmers’ subsidy scheme

30 November 2011

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Serious failings in the care provided to a man with Down’s syndrome uncovered by Ombudsmen’s investigation

23 November 2011

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New report from Parliamentary Ombudsman says reform of the MP filter is long overdue

17 November 2011

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Dudley GP who ‘bullied’ patient into going elsewhere is named by Health Service Ombudsman

09 November 2011

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Ombudsman launches public consultation on new ‘Information Promise’.

08 November 2011

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Overly-bureaucratic complaint handling leaves people confused and exhausted, and wastes public money, says Parliamentary Ombudsman

25 October 2011

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NHS is failing to deal appropriately with most basic complaints

18 October 2011

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Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues

12 October 2011

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Worst example in nine years of a government department 'getting things wrong'

14 September 2011

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Other signatories

07 September 2011

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News

  • 2011
    • Parliamentary Ombudsman criticises Defra’s administration of farmers’ subsidy scheme
    • Serious failings in the care provided to a man with Down’s syndrome uncovered by Ombudsmen’s investigation
    • New report from Parliamentary Ombudsman says reform of the MP filter is long overdue
    • Dudley GP who ‘bullied’ patient into going elsewhere is named by Health Service Ombudsman
    • Ombudsman launches public consultation on new ‘Information Promise’.
    • Overly-bureaucratic complaint handling leaves people confused and exhausted, and wastes public money, says Parliamentary Ombudsman
    • NHS is failing to deal appropriately with most basic complaints
    • Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
    • Worst example in nine years of a government department 'getting things wrong'
    • Parliamentary and Health Service Ombudsman reports on complaints about government departments and the NHS
    • Ombudsmen investigation reveals failings in care for vulnerable adult
    • Statement from the Office of the Health Service Ombudsman in response to Complaints and Litigation.
    • Parliamentary Ombudsman launches public consultation on direct access to her service
    • Health Service Ombudsman takes unprecedented step of naming Staffordshire dentist in investigation report
    • NHS is failing to meet even the most basic standards of care for older people, warns Health Service Ombudsman
    • Parliamentary Ombudsman criticises government agencies for data sharing blame game
  • 2010
    • NHS needs to listen harder and learn more from complaints, says Health Service Ombudsman
    • Ombudsmen welcome NHS progress on caring for people with learning disabilities, but note there is still a long way to go
    • Ombudsman’s Annual Report reveals 55 per cent increase in enquiries resolved
    • Parliamentary Ombudsman does not uphold complaint of maladministration by the Pensions Regulator
    • Publication of 2010 Stakeholder Impact Study
    • Parliamentary Ombudsman welcomes Equitable Life Bill
    • Tony Wright joins Ombudsman’s Advisory Board
    • Ombudsman publishes consultation report
    • New Audit Committee Chair at Parliamentary and Health Service Ombudsman
    • Parliamentary Ombudsman rejects request for investigation of loss of prisoner data
    • Ombudsmen publish joint report on two cases
    • Ombudsman publishes report on UK Border Agency
    • Ann Abraham welcomes PASC's letter to Defra
    • Ombudsmen recommend £95,000 in compensation after seven years of ineffectiveness by three public bodies
    • New Head of Public Affairs starts at the Parliamentary and Health Service Ombudsman
    • Parliamentary Ombudsman’s response to Equitable Life announcement
    • Parliamentary Ombudsman responds to Chadwick Report on Equitable
    • Listening and learning - regional conferences for NHS complaint handlers
    • Parliamentary and Health Service Ombudsman announces plans to retire
    • Health Service Ombudsman to share more information about complaints with NHS
  • 2009
    • Health Service Ombudsman seeks your views
    • Parliamentary and Health Service Ombudsman appoints Claire Forbes as Director of Communications
    • Ombudsman reports on Rural Payments Agency's maladministration
    • Ann Abraham welcomes Public Administration Select Committee's call for reforms
    • Mistakes happen - failure to put them right quickly and properly can make them considerably worse
    • Ombudsman comments on judicial review
    • Ombudsman welcomes commitment to local resolution
    • Injustice Unremedied: The Government’s response on Equitable Life
    • Simplified health complaints system launched
    • New report from Ombudsman on complaints about the Department for Work and Pensions
    • Ombudsmen’s report calls for urgent review of health and social care for people with learning disabilities
    • Ombudsman's Principles launch
  • 2008
    • Ombudsman's reports encourages public bodies to learn from complaints
    • Ombudsman brings wider public benefit from individual complaints
    • Equitable Life: a decade of regulatory failure
    • The power of complaints
    • Ombudsmen find Council and Health Trust failed to provide acceptable standard of care for man with severe learning disabilities
  • 2007
    • Comment by Ann Abraham, Parliamentary and Health Service Ombudsman, on occupational pensions announcement
    • Ombudsman says that HMRC is in danger of Getting it Wrong on Tax Credits
    • Ombudsmen join up to put things right
    • Ombudsman tests the Government and the NHS against her six Principles of Good Administration
    • Ombudsman reports on redress for late NHS funding of continuing care
    • Ombudsman reports on ‘Cod Wars’ trawlermen’s compensation scheme
    • Occupational pensions – judicial review
  • 2006
    • Ombudsman consults on principles of good administration
    • Ombudsman calls for more constructive government response to her reports
    • Ombudsman publishes report on occupational pensions investigation
    • Ombudsman announces publication date for occupational pensions investigation
  • 2005
    • Occupational pensions investigation timetable announced
    • Ombudsmen join up to put things right
    • Complaints about public services matter says Ombudsman
    • Ombudsman levels severe criticism at MOD over WWII internees compensation scheme
    • Ombudsman reports on problems with tax credits and putting things right
    • Patients guide cardiac surgeons on good practice for informed consent - ombudsman joins surgeons in move to improve communications of risk with new guide
    • Ombudsman makes final report on government openness
    • Maxwell communications pensions plan
    • Patients deserve better from NHS complaints system says Ombudsman
    • Complaint about the regulation of Lloyds will not be investigated by Ombudsman
  • 2004
    • Equitable Life
    • Ombudsman reports on problems with NHS funding for long term care
    • Forthcoming report from Ombudsman backs development of national approach to funding continuing care
    • Parliamentary Ombudsman to investigate complaints about occupational pensions
    • The Welsh Administration Ombudsman publishes her Annual Report
    • Ombudsman decides on further investigation into the prudential regulation of Equitable Life
    • Parliamentary Ombudsman's Annual Report highlights hardship behind badly managed changes in service delivery
    • Latest Ombudsman annual report spells out areas for improvement in NHS
    • Learn from complaints, communicate better and improve the patient's experience
    • Ombudsman reports on openness
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