More impact for more people -
Our Strategy 2013-2018
Our new strategy sets out how we will work to have more impact for more people over the next five years. In developing the strategy, we talked to the public and Members of Parliament, to our staff and many of the organisations we work with. We also listened to what our customers think of the service we offer.
Our vision
We want complaints to make a difference and help to improve public services for everyone.
Why we exist
We were set up by Parliament nearly 50 years ago to help both individuals and the general public.
How we will work to make
this happen
Read about our aims for the next five years to make our Strategy happen.
How we will measure our success
We will use a range of information to measure the success of our work.
