How we will work to make
this happen
To help make our vision real, our aims for the next five years are to:
Make it easier for people to find and use our service
This includes raising awareness of our work for everyone and helping people who find it hard to complain to contact us.
Help more people by investigating more complaints and to provide an excellent service for our customers
This includes using different ways to investigate and resolve different types of complaint and setting high standards for the service we provide.
Work with others to use what we learn from complaints to help them make public services better
This includes sharing information about what went wrong with different organisations so that mistakes can be avoided in the future. We will help Parliament find out the reasons for mistakes and how services can be improved.
Lead the way to make the complaints system better
This includes working with Parliament to help make it easier for people to complain. We will also share information about the way in which public services respond to complaints to help them do it better.
