How we will measure our success
We will use a range of information to measure the success of our work.
This will be published on our website and will include:
- information about how easy our service is to find and use;
- information about the complaints we receive, our work to investigate and resolve them and what our customers think of our service;
- information about how we help others improve public services; and
- information about the work we do to make the complaints system better.
