Latest news


Ombudsman publishes Service Charter with clear service commitments
26 July 2016

The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service Charter, […]

Ombudsman calls for culture change in how NHS investigates avoidable deaths
19 July 2016

A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety.  The report, Learning from Mista […]
Elisabeth Davies joins the board as Non-Executive Director

Elisabeth Davies joins the board as Non-Executive Director
07 July 2016

We are delighted to welcome Elisabeth Davies to the board as a non-executive director. Elisabeth brings valuable experience to our organisation from her career in consumer engagement. She has a deep-seated belief in developing services that are trul […]

Press releases, briefings and articles

This page lists all our press releases, articles which appear in other media as well as briefings we send out to parliamentarians and other stakeholders.[…]

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Our blog

In our series of monthly blogs, different people from across the Parliamentary and Health Service Ombudsman discuss our work.

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Resolve, newsletter from the Parliament's Ombudsman Service

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