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Parliamentary and Health Service Ombudsman appoints Dr Bill Kirkup as Lead Associate Investigator
04 April 2016

Dr Bill Kirkup CBE has been appointed by the Parliamentary and Health Service Ombudsman to lead investigations for some of the most serious and complex cases brought to the Ombudsman by members of the public, such as avoidable harm and deaths. His p […]

New report puts GP complaint handling in the spotlight and shows practices how to do it better
18 March 2016

A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review of 137 compl […]

People not given answers when they complain to NHS, latest ombudsman report reveals
01 March 2016

Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of […]

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