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Julie Mellor to stand aside as Chair as and when Public Services Ombudsman Bill receives royal assent

Julie Mellor to stand aside as Chair as and when Public Services Ombudsman Bill receives royal assent
24 June 2015

It was announced today that Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, will stand aside from her position as and when the Public Services Ombudsman Bill receives royal assent. Julie will continue to lead the Board and supp […]
Ombudsman’s report highlights poor complaint handling and service failures across the NHS in England and UK government departments

Ombudsman’s report highlights poor complaint handling and service failures across the NHS in England and UK government departments
17 June 2015

The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains […]
Only one in three people complain to a public service when they are unhappy, according to new research

Only one in three people complain to a public service when they are unhappy, according to new research
13 June 2015

New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service […]

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