Press releases, briefings and articles
This page lists all our press releases, articles which appear in other media as well as briefings we send out to parliamentarians and other stakeholders.
The press office
We can assist journalists with information on the work of the Ombudsman and other related media queries.
Parliamentary Ombudsman's Annual Report highlights hardship behind badly managed changes in service delivery
15 July 2004
In her latest Annual Report to Parliament, Ann Abraham, the Parliamentary Ombudsman, highlights the difficulties caused by the badly managed introduction of large-scale changes to service delivery. The operation of the Child Support Agency and the new tax credits system are cited as two particular examples where things have gone wrong.
Equitable Life
12 July 2004
The Parliamentary Ombudsman, Ann Abraham, has today announced that she will lay a special report before Parliament on 19 July 2004, setting out her decision on whether or not she will conduct a further investigation of the prudential regulation of Equitable Life and the reasons for her decision.
Learn from complaints, communicate better and improve the patient's experience
07 July 2004
Poor communication between staff and with patients is at the root of many complaints that reach the Health Service Ombudsman, according to the Ombudsman's latest publication, HSC Selected Cases 2003 -2004 HC 704, published today.
Ombudsman reports on openness
30 June 2004
The Parliamentary Ombudsman, Ann Abraham, today published the results of her investigations over the past year into complaints that government information had been wrongly withheld from those who had asked for it under the Code of Practice on Access to Government Information.
