Press releases, briefings and articles
This page lists all our press releases, articles which appear in other media as well as briefings we send out to parliamentarians and other stakeholders.
The press office
We can assist journalists with information on the work of the Ombudsman and other related media queries.
Equitable Life: a decade of regulatory failure
16 July 2008
In a report published today, Ann Abraham, the Parliamentary Ombudsman, has called on the Government to apologise to Equitable Life policyholders and to establish and fund a compensation scheme for those policyholders.
The power of complaints
13 June 2008
Ann Abraham, the Parliamentary and Health Service Ombudsman (PHSO) today urges the NHS to improve the way it handles complaints.
Ombudsmen find Council and Health Trust failed to provide acceptable standard of care for man with severe learning disabilities
27 March 2008
In a report published today (27 March 08), two Ombudsmen find that the level of care provided by Buckinghamshire County Council and Oxfordshire & Buckinghamshire Mental Health Partnership Trust for a man with severe learning disabilities was unacceptable.
Comment by Ann Abraham, Parliamentary and Health Service Ombudsman, on occupational pensions announcement
17 December 2007
The principal recommendation I made in my March 2006 report, Trusting in the Pensions Promise, was that the Government should consider whether it should make arrangements for the restoration of the core pension and non-core benefits of those who had lost some or all of their promised pension due to the winding-up of their pension scheme. The Department for Work and Pensions has today announced the results of the consideration that it has given to this issue. Significant extensions to the Financial Assistance Scheme are to be made as a result.
Ombudsman says that HMRC is in danger of Getting it Wrong on Tax Credits
09 October 2007
In her second special report on tax credits, Tax Credits: Getting it wrong?, published today, the Parliamentary Ombudsman, Ann Abraham, says that despite the considerable improvements which HM Revenue and Customs (HMRC) has made in its administration of tax credits since her last report in 2005, it still has a very long way to go.
Ombudsmen join up to put things right
01 August 2007
Three public sector Ombudsmen have today been granted new powers which will improve and streamline the way they work together on complaints that cross the boundaries between their jurisdictions.
Ombudsman tests the Government and the NHS against her six Principles of Good Administration
19 July 2007
In her 40th anniversary Annual Report Putting principles into practice published today, the Parliamentary and Health Service Ombudsman, Ann Abraham, calls for public bodies to put the customer at the centre of public services, using her six Principles of Good Administration as a guide.
Ombudsman reports on redress for late NHS funding of continuing care
14 March 2007
The Parliamentary and Health Service Ombudsman, Ann Abraham, today reported on the results of her investigation into complaints about the amount of redress received by some elderly and disabled people who had belatedly received NHS funding for their care (Retrospective continuing care funding and redress, HC 386).
Ombudsman reports on ‘Cod Wars’ trawlermen’s compensation scheme
22 February 2007
Today the Parliamentary Ombudsman, Ann Abraham, published her report, Put together in haste: ‘Cod Wars’ trawlermen’s compensation scheme, of her investigation into the Icelandic trawlermen’s compensation scheme, which she described as ‘set up to fail’. Ms Abraham said that the scheme was launched before the details were finalised and there was a mismatch between what it was intended to deliver and what it was capable of delivering.
Occupational pensions – judicial review
21 February 2007
The Parliamentary Ombudsman, Ann Abraham, has today made the following statement in reponse to the judgment handed down at the High Court in the case relating to our report on occupational pensions (Trusting in the Pensions Promise).
