Press releases, briefings and articles
This page lists all our press releases, articles which appear in other media as well as briefings we send out to parliamentarians and other stakeholders.
The press office
We can assist journalists with information on the work of the Ombudsman and other related media queries.
Ombudsman consults on principles of good administration
19 October 2006
Ann Abraham, the Ombudsman, today launched her six Principles of Good Administration for consultation. Ann Abraham, urges public services and Government to get it right, be customer focused, and be open and accountable. The Principles also include acting fairly and proportionately, putting things right when they have gone wrong, and seeking continuous improvement. The consultation document describes how the Principles might work in practice.
Ombudsman calls for more constructive government response to her reports
13 July 2006
Ann Abraham, the Parliamentary and Health Service Ombudsman, today criticises a number of government departments for taking a negative and defensive approach to her investigations. In her 2005-06 annual report, Making a Difference, Ms Abraham praises some other departments for engaging constructively with her, and says that her investigations into maladministration can be used by government as a “powerful lever for reform”.
Ombudsman publishes report on occupational pensions investigation
15 March 2006
The Parliamentary Ombudsman, Ann Abraham, today reported on her investigation into the actions of government bodies in relation to the security of final salary occupational pensions.
Ombudsman announces publication date for occupational pensions investigation
08 March 2006
The Parliamentary Ombudsman, Ann Abraham, has today announced that she will publish the report of her investigation into the security of final salary occupational pensions on Wednesday 15 March 2006.
Occupational pensions investigation timetable announced
18 November 2005
In a letter today to MPs and complainants, the Parliamentary Ombudsman, Ann Abraham, announced the expected publication date of her report into the security of final salary occupational pension schemes and alleged delays in scheme wind ups.
Ombudsmen join up to put things right
12 October 2005
A couple whose lives and health were ruined by failures on the part of Norfolk County Council and the Department for Transport have had their complaints upheld and £200,000 recommended as compensation.
Complaints about public services matter says Ombudsman
21 July 2005
Investigating complaints properly enables public bodies to learn from their mistakes and improve their services, according to a report out today from the Parliamentary Ombudsman, Ann Abraham.
Ombudsman levels severe criticism at MOD over WWII internees compensation scheme
13 July 2005
Some of the British people interned in appalling conditions by the Japanese during World War II suffered injustice because of decisions by the Ministry of Defence, according to a report out today from the Parliamentary Ombudsman, Ann Abraham.
Ombudsman reports on problems with tax credits and putting things right
22 June 2005
The Parliamentary Ombudsman, Ann Abraham, today reports continuing problems with the operation of tax credits. Ms Abraham also makes a series of major recommendations aimed at improving the way the system works and helping those who have been disadvantaged by it.
Patients guide cardiac surgeons on good practice for informed consent - ombudsman joins surgeons in move to improve communications of risk with new guide
14 June 2005
Improving the way surgical teams inform patients about options and risk so that they can properly consent to cardiac surgery is the aim of a guide launched today by the Health Service Ombudsman and the Society of Cardiothoracic Surgeons (SCTS) of Great Britain and Ireland.
