The Ombudsman’s Annual Report and Resource Accounts are laid before Parliament each year.

They give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Read our  Annual Report 2013-14 A voice for change.

Download our current Annual Report

 
Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter

Resolve

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