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They give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Annual Report 2010-11: A service for everyone
Published: 13 July 2011
Download full report 
(1.13mb)
Resource Accounts 2010-11 (614kb)
Parliamentary and Health Service Ombudsman 0345 015 4033
0300 061 4298 (Calls to these numbers cost the same as a call to a UK landline) 8:30am - 5:30pm Monday - Friday
Text 'call back' with your name and your mobile number to 07624 813 005 and we will call you back within one working day during our office hours. Standard text rates apply
The Parliamentary and Health Service Ombudsman, Ann Abraham, has launched a public consultation on a new commitment about the way information is handled by her Office.
Here you can find out how to make a complaint to the Parliamentary and Health Service Ombudsman.
The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.