Plans
In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan
Strategic Plan
In line with many other organisations, we review our Strategic Plan every year. The latest plan outlines our objectives for the period from 2011–2015.
Read the Four Year Strategic Plan 2011-15 
(342Kb)
Corporate Business Plan
The Corporate Business Plan outlines our priorities for the current year as part of work towards delivering our Strategic Plan.
Read the Corporate Business Plan 2011-12 (316Kb)
Strategic Plan
Corporate Business Plan
