In addition to the Annual Report, the Ombudsman also publishes her Strategic Plan and Corporate Business Plan

Our business plan

This business plan sets out our direction and what we will achieve in the coming year. We have written it in the context of our five-year plan.

Download the business plan 2014-15 as a PDF. (1.2MB)

Delivering more impact for more people

The latest plan outlines our objectives for the period from 2013–2018.

Download PDF document (342Kb)

Previous plans

Strategic Plans

Corporate Business Plans