Who we are

We’re the people who make the final decisions on complaints about UK government departments and other public organisations and the NHS in England. Watch our short film to find out more.

We’re a free and independent service, set up by Parliament. Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We’re the people who make the final decisions on complaints about these public services for individuals. And we use what we learn from complaints to help public services get better.

Making a complaint

You will find more information about making a complaint about public services here on our website or by contacting us for advice. We ask people to complain to the organisation they are unhappy about before bringing their complaint to us.

Helpline

Telephone

Parliamentary and Health Service Ombudsman 0345 015 4033

Textphone (Minicom)

0300 061 4298 (Calls to these numbers cost the same as a call to a UK landline) 8:30am - 5:30pm Monday - Friday

Request a call back

Text 'call back' with your name and your mobile number to 07624 813 005 and we will call you back within one working day during our office hours. Standard text rates apply

Delivering more impact for more people

When mistakes are made by public services, the public’s voice needs to be listened to, from the front line to the board. This plan describes the part we will play to help achieve this.

Download

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