The post of Parliamentary and Health Service Ombudsman is held by Dame Julie Mellor, DBE.

Role of the Ombudsman

The Parliamentary and Health Service Ombudsman (the Ombudsman) combines the two statutory roles of Parliamentary Commissioner for Administration (the Parliamentary Ombudsman) and Health Service Commissioner for England (Health Service Ombudsman), whose powers are set out in the Parliamentary Commissioner Act 1967 and the Health Service Commissioners Act 1993 respectively.

The Ombudsman's role  is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

Dame Julie Thérèse Mellor, DBE was appointed as Parliamentary Commissioner for Administration and the Health Service Commissioner for England (Parliamentary and Health Service Ombudsman) on 3 January 2012.

She was formerly the chair of the Equal Opportunities Commission between 1999 and 2005.

Dame Julie was a partner at PricewaterhouseCoopers and a non executive board member of both the Department for Business, Innovation and Skills and of the Green Alliance. She is former chair of the Employers' Forum on Disability and of the Fatherhood Institute. She is a former board member of the Commission for Racial Equality and the National Consumer Council.

Prior to her appointment as Chair of the Equal Opportunities Commission, Dame Julie was Corporate Human Resources Director for British Gas and has 20 years experience of human resources management in a wide range of environments, from the Greater London Council to Shell and TSB.

In 2006, Julie Mellor was made a Dame Commander of the Order of the British Empire (DBE) for services to equal opportunities.