landing carousel

• Home
• Making a complaint
  • How to complain
    • What we can help with
    • What we can't help with
    • The Victims' Code
    • Download leaflets and forms
  • What happens to a complaint
    • The process explained
      • What happens to the information you give us
      • Accessing our service
  • If we can't help
    • Consumer issues
    • Financial services
    • Gas, electricity and water
    • Local council
    • Members of Parliament
    • Police
    • Political parties
    • Postal services
    • Privately funded healthcare
    • Social care
    • Telecommunications
    • Television, radio, newspapers and advertising
    • Useful links
  • Information for MPs
    • What the Ombudsman can look at
    • How to make a complaint
    • Action which the Ombudsman can investigate
    • What the Ombudsman can achieve for complainants
  • Help in other languages
  • Unhappy with our service?
  • Contact us
    • How to get to our London office
• About us
  • Who we are
    • The Ombudsman
    • Legislation
      • Legislation for the Parliamentary Ombudsman
      • Legislation for the Health Service Ombudsman
      • Investigations with the LGO
      • Timeline
    • Our values
    • Governance
      • Statement of Responsibilities
    • The Board
      • Audit Committee
      • Pay Committee
      • Board members
  • More impact for more people
    • Our vision
    • Why we exist
    • Making it happen
    • Measuring success
  • News centre
    • Press releases, briefings and articles
    • Resolve
    • The press office
  • Being open and transparent
    • Freedom of information and Data Protection
    • Our Publication Scheme
      • Who we are and what we do
      • Services we offer
      • What we spend and how we spend it
      • What our priorities are and how we are doing
      • How we make our decisions
      • Our policies and procedures
      • Lists and Registers
    • What happens to the information you give us
  • Equality and Diversity
    • Equality and Diversity Strategy
    • Workforce information
  • Corporate reporting
    • Annual Reports and Resource Accounts
    • Plans
  • Work for us
    • Latest jobs
    • What we offer
    • Hear from our people
  • Contact us
    • How to get to our London office
• Improving public services
  • Ombudsman's Principles
    • Ombudsman's introduction to the Principles
    • Principles of Good Administration
    • Principles of Good Complaint Handling
    • Principles for Remedy
  • Reports and consultations
    • Reviewing how we work
      • Reviewing how we work
    • Reports
      • Health
      • Parliamentary
    • Consultations
      • The Information Promise
    • Consultation responses
  • Government performance information
  • Policies
  • Research and Events
  • Contact us
    • How to get to our London office

Follow us