Parliamentary and Health Service Ombudsman / About Us / Freedom of information / What's available / What's current

What's available

How to make a request

Request form

Complaints procedure

Hot topics

Cymraeg

Freedom of Information

Accessibility

Other Ombudsmen and complaint handlers

Feedback

Satisfied with our service?

Published reports and public information

a) Parliamentary and Health Service Ombudsman
	i) Annual report 2006-07
	ii) Special reports in the last 2 years
	iii) Principles of Good Administration
	iv) Principles for Remedy
b) Parliamentary Ombudsman
	ii) Special reports in the last 2 years
c) Health Service Ombudsman - England
	i) Special reports in the last 2 years
d) Press notices in the last year
e) Leaflets
	All leaflets are in PDF format - see below to download the Acrobat reader.
	Complaints about us - English

	Principles of Good Administration
	English	Welsh
	Principles for Remedy
	English	Welsh
Download Adobe Acrobat Reader - required to read PDF documents
f) Speeches
g) Consultation responses
h) Surveys
		i) Qualitative Stakeholder Research – Summary of the findings from the research 2006
		ii) Customer satisfaction survey 2005-06

i) Memoranda to the Public Administration Select Committee

Background and history of the Office

a) Legislation
	The legislation for the Parliamentary Ombudsman
	The legislation for the Health Service Ombudsman
b) History of PCA/HSC
	i) Cabinet Office Review of Public Sector Ombudsmen and related papers
	ii) Current and past Ombudsmen
	iii) The Ombudsman, the Citizen and Parliament - a history of the Office
	iv) 40th Anniversary

Strategic management

a) Organisation and governance

i) Organisation chart

ii) Role and values statement

iii) Governance statement

iv) PHSO Board Terms of Reference

v) Executive Board Terms of Reference

vi) Audit Committee Terms of Reference

vii) Pay Committee Terms of Reference

vi) Statement of responsibilities between the Parliamentary and Health Service Ombudsman and the Cabinet Office, HM Treasury and Department of Health

b) Strategic Plans

i) Three year strategic plan 2007-20010 (pdf)

ii) Corporate business plan 2007-08 (pdf)

c) Resource accounts 2007 (pdf 243KB)

d) PHSO Board summary minutes

2007	Jan
2006	Jan	Mar	May	Aug	Sep	Nov
2005	Jan	Mar	Apr	Jun	Jul	Nov	Dec

e) Executive Board summary minutes

2007	11 Jan	23 Jan	14 Feb	27 Feb
2006	20 Jun	4 Jul	25 Jul	7 Aug	19 Sep	3 Oct	24 Oct	6 Nov	21 Nov	5 Dec	19 Dec
2006	9 Jan	24 Jan	7 Feb	21 Feb	7 Mar	20 Mar	04 Apr	26 Apr	15 May	7 Jun
2005	25 Jul	8 Aug	7 Sep	29 Sep	10 Oct	24 Oct	7 Nov	21 Nov	5 Dec	19 Dec

f) Strategies

i) Strategic plan 2007-10

g) Policies

i) Conflicts of interest

• PHSO Board Members declarations

ii) Access to information

iii) Records management

iv) Diversity

v) Unreasonably persistent complainants

vi) Unacceptable behaviour from complainants

vii) Complaints about the Ombudsman

h) Relationships with other bodies

i) Joint investigations with the Local Government Ombudsman

ii) Information Commissioner's Office

iii) Statement of responsibility between the Parliamentary and Health Service Ombudsman and the Cabinet Office, HM Treasury and Department of Health

Procedural guidance

a) Business approach

b) How to complain about us

c) Health and safety (available on request)

d) Procurement (purchasing policy) (available on request)

e) Records management / data protection

f) Speakers' fees

g) Travel and subsistence code

h) Witness expenses

Human Resources policy and information

a) Policies
	i) Conflicts of interest
	ii) Data protection policy - Employee data
	iii) (Employee) Data Protection Guidance
	iv) Dignity at work
	v) Discipline
	vi) Further guidance on the Code of Conduct
	vii) Equality and diversity
	viii) Equality and Diversity Guidance Notes
	ix) Flexible working
	x) Flexible working guidance notes: working at home
	xi) Grievance
	xii) Grievance Guidance
	xiii) Healthy workforce
	xiv) Learning and development
	xv) Leave and working hours
	xvi) Leaving the office
	xvii) Leaving the office guidance notes
	xviii) Mentoring
	xix) Performance and Capability
	xx) Guidance on conducting Disciplinary Investigations and Hearings
	xxi) Performance Management Guidance Notes (Disability, principles of performance management)
	xxii) Additional PDRS Guidance
	xxiii) Guidance on Conducting Capability Meetings
	xxiv) Recruitment and appointments
	xxv) Recruitment Guidance
	xxvi) Whistleblowing
b) Information
	i) Competency framework

Last updated: 1 July 2008