Home > About us > Freedom of information > How to make a request
Our publication scheme has been designed to provide extensive information about our policies, procedures and reports easily and quickly. The majority of the documents listed are available on this site and links are provided to enable you to obtain them easily.
If there is no online version of the information you want in the publication scheme, or the information is not listed at all, please apply in writing to:
Freedom of Information/Data Protection Manager,
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank, London SW1P 4QP
FAX +44 (0)20 7217 4067.
E-mail: foi.officer@ombudsman.org.uk
When requesting information you may find it helpful to use our form, but if you do not chose to do so please include the following details:
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your name and address
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the information or documents you would like to access
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the way you would like the information to be sent to you (for example as hard copy, via e-mail or on a computer disk).
How long will it take?
Where the information you want is readily available, for example, where it is listed in the Publication Scheme, we aim to provide it within a few days. There will be some cases where it takes a little longer. In such cases we will aim to supply the information you want in 20 working days.
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What happens if information cannot be made available?
If information within a document made available under this Publication Scheme is withheld, the document will be clearly marked to show where information has been removed and the exemption we have used.
If we refuse to supply all or part of any other information you have asked for we will write to you giving our reasons for refusal.
Are there any charges for supplying information?
In general, we do not intend to charge for the information provided under the Act. Publications issued in hard copy as House of Commons papers by The Stationery Office, and obtainable from them, will be charged for in accordance with their pricing policy.
If you request information not available under the Scheme, our aim is to make as much as possible available to you free of charge. However, if it takes a considerable amount of time to gather or prepare the information you want, we may charge for that work. If your request does attract any charges we will ask whether you wish to continue with the request before we undertake the work. VAT is not charged.
No charges will be made where we refuse a request for information. Nor will there be a charge to appeal against our refusal to supply the information requested or where you appeal against the charges we would make. Where the information is already available in a priced publication we will give you details of the publication and where to get it.
Copyright
The material featured on this site is subject to Crown copyright protection. The Ombudsman' authorises visitors to the site to make one free copy, by downloading to printer or to electronic, magnetic or optical storage media, of any items featured on the site for the purposes of private research, study and reference. Any other copy or use of Crown copyright materials featured on the site, in any form or medium, is subject to the prior approval of Her Majesty's Stationery Office's (HMSO) Copyright Unit. Applications should be sent to HMSO at The Copyright Unit, St Clements House, 2-16 Colegate, Norwich, NR3 1BQ (fax +44 (0)1603 723000 or e-mail: copyright@hmso.gov.uk).
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