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The Cabinet Office Review of Public Sector Ombudsmen was set up by the Government in 1999 in response to proposals put forward by the Commission for Local Administration (CLA) (which comprises the three local government ombudsmen) and the Parliamentary and Health Service Ombudsman.
The purpose of the review was to consider the arrangements for the ombudsmen against the background of more integrated public services. Value for money and the best interests of complainants were key factors to be taken into account. It was carried out by Philip Collcutt and Mary Hourihan of the Cabinet Office and published on 13 April 2000.
On 15 June 2000 the Cabinet Office issued a consultation document on the review, and on 13 September the public sector ombudsmen issued a joint response to the consultation exercise.
Also available are an "artist's impression" of what a future ombudsman service might look like, compiled by Sir Michael Buckley, the then Parliamentary and Health Service Ombudsman, and Jerry White, one of the three Local Government Ombudsmen, and the latest ministerial statement, made on 20 July 2001 as a written answer.
In August 2005, the Cabinet Office published a Consultation Paper on the Reform of Public Sector Ombudsmen Services in England.
The proposed reforms, which are an important element of the Public Service Reform Programme, will enable the three main public sector Ombudsmen, the Parliamentary Ombudsman, the Health Service Ombudsman and the Local Government Ombudsmen to work together more efficiently and provide complainants with a more effective and streamlined service.
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