Figure 1

Parliamentary cases accepted and concluded in 2005-06

Figure 2

Highest number of Parliamentary complaints by body 2005-06

Figure 3

Complaints against the Department of Work and Pensions and its agencies 2005-06

Figure 4

Parliamentary complaints by body complained about

Figure 5

Health cases accepted and concluded in 2005-06

Figure 6

Distribution of health cases by Strategic Health Authority 2005-06

Figure 7

Health complaints (excluding continuing care) by type of body 2005-06

Figure 8

Continuing care complaints by type of body 2005-06

Figure 9

Number and types of enquiries 2005-06

Figure 10

Cases accepted for investigation and concluded in 2005-06

Figure 11

Performance against Customer Service Standards: Completion time from acceptance for investigation to report

Figure 12

Outcome of complaints investigated 2005-06

Reference

Subject of the complaint

PA-9800

Inadequate departmental complaint handling

PA-7096

Good departmental complaint handling

PA-3173

Persistent mishandling of claims

PA-1205

Mistakes in process claims and delays caused by computer problems

PA-1384

Overpayment of tax credits

PA-363

Improving services for people with a disability

PA-8300

Improving accessibility to services

C57/94

Redress in the round – joining up to put things right

HS-2364

Multiple issues involved in a complaint – managing an MRSA positive patient

HS-2504

Refusal to fund continuing care

HS-7603

Removal from a GP list

HS-5877, 5885, 5887, 5893, 5895, 5897, 6166, 6168

Access to NHS dentistry

HS-643

Poor co-ordination between services and crisis management

HS-181

Inadequate nursing care for a patient with dementia and poor communication

HS-1658

Care and treatment of a patient transferred between hospitals