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Home > About us > Role, vision and values
The Parliamentary and Health Service Ombudsman (PHSO) exists to:
Provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.
To provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public services and informs public policy.
Our values shape our behaviour, both as an organisation and as individuals working in PHSO, and incorporate our Principles of Good Administration.
Excellence
We pursue excellence in all that we do in order to provide the best possible service:
- we seek feedback to achieve learning and continuous improvement
- we operate thorough and rigorous processes to reach sound, evidence-based judgements
- we are committed to enabling and developing our staff so that they can provide an excellent service.
Leadership
We lead by example and believe our work should have a positive impact:
- we set high standards for ourselves and others
- we are an exemplar and provide expert advice in complaints handling
- we share learning to achieve improvement.
Integrity
We are open, honest and straightforward in all our dealings, and use time, money and resources effectively:
- we are consistent and transparent in our actions and decisions
- we take responsibility for our actions and hold ourselves accountable for all that we do
- we treat people fairly.
Diversity
We value people and their diversity and strive to be inclusive:
- we respect others, regardless of personal differences
- we listen to people to understand their needs and tailor our service accordingly
- we promote equal access to our service for all members of the community.
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