Moving forward - Annual Report 2011-12
Case studies
Our case studies show the wide range of issues we can look at and demonstrate how we make a difference to individuals and the wider public.
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Here for individuals
Public organisations make decisions daily that affect family incomes, healthcare, jobs, businesses and much more. Resolving individual complaints about public services is at the heart of what we do.
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Here for the public
Our work to resolve complaints for individuals gives us information and learning that we can use to help improve public services for the benefit of everyone.
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Our casework in 2011-12
Key statistics about the complaints we received and resolved during the year.
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