Moving forward - Annual Report 2011-12
Here for individuals
Public organisations make decisions daily that affect family incomes, healthcare, jobs, businesses and much more. Resolving individual complaints about public services is at the heart of what we do.
When things have gone wrong, our work helps individuals by providing them with answers or explanations or getting things put right so they can move on with their lives.
In 2011-12 we examined 4,732 cases, concluded 410 investigations, and secured over 1,700 remedies for individuals.
Case studies
Our case studies show the wide range of issues we can look at and demonstrate how we make a difference to individuals and the wider public.
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