Parliamentary and Health Service Ombudsman
Moving forward - Annual Report 2011-12
Improving care for older people
Improving care for older people

 

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Treating a vulnerable patient fairly
Treating a vulnerable patient fairly

 

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Investigation leads to change of Ofsted policy
Investigation leads to change of Ofsted policy

 

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Changing the way personal data is handled
Changing the way personal data is handled

 

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Investigation results in better care for others
Investigation results in better care for others

 

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Providing a voice
Providing a voice

 

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