Building a diverse workforce
We want to improve the diversity of our workforce at all levels, to reflect the community we serve.
We take positive action, where appropriate, to improve workforce diversity. Last year we piloted an upward mentoring scheme to develop junior black and minority ethnic staff and to provide our senior managers with new insights into their leadership style.
We also commissioned a disability confidence development programme from Disability Rights UK to improve the way we manage disability internally and to equip us better to deliver the best possible service to our customers with a disability.
We monitor our workforce profile against benchmarks of the economically active populations at our two sites in London and Manchester.
We publish our equality and diversity information on our website at www.ombudsman.org.uk/about-us/equality-and-diversity.
Monitoring our workforce profile
| Our staff (in post) | |||
|---|---|---|---|
| Benchmark | 31 March 2012 | 31 March 2011 | |
|
Black and Minority Ethnic |
19% | 18% | 19% |
| Disabled | 9% | 8%* | 7%* |
| Our staff (in post) | |||
|---|---|---|---|
| Benchmark | 31 March 2012 | 31 March 2011 | |
|
Black and Minority Ethnic |
6% | 6% | 5% |
| Disabled | 10% | 4%* | 3%* |
* These figures reflect staff self-identifying as disabled.
Moving forward
We have more to do to achieve our aim of being an exemplar organisation in equality and diversity. We will place equality and diversity at the heart of our work to refresh our new strategy and develop better ways to measure our performance in this area.
Our case studies show the wide range of issues we can look at and demonstrate how we make a difference to individuals and the wider public.
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