Moving forward - Annual Report 2011-12
Our customers
We are committed to understanding the different needs of our customers.
Our rolling customer survey provides us with regular demographic information and feedback to help us provide a service that everyone can access.
In 2011-12 our survey told us the following about the people who contact us*:
Gender
Ethnicity
Disability
Age
* All figures are taken from a random sample of our enquirers.
** White includes white minority ethnic groups.
Some percentages do not add up to 100 per cent due to rounding.
Case studies
Our case studies show the wide range of issues we can look at and demonstrate how we make a difference to individuals and the wider public.
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