Moving forward - Annual Report 2011-12
Key facts about us
From families struggling on low incomes to farmers frustrated by bureaucracy, from the carers of elderly parents to women seeking fertility treatment, we help put things right for individuals and communities when public services fail them.
Our service is independent, impartial and free to use.
In 2011-12 we looked closely at 4,732 enquiries, conducted 410 investigations and secured over 1,700 remedies.
The Ombudsman is Dame Julie Mellor, DBE, who took up post on 3 January 2012. Her predecessor was Ann Abraham.
Our budget is £33m, funded by the taxpayer.
We are accountable to Parliament via the Public Administration Select Committee.
We have 422 full time equivalent staff in two locations: London and Manchester.
Case studies
Our case studies show the wide range of issues we can look at and demonstrate how we make a difference to individuals and the wider public.
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