Welcome to the Parliamentary and Health Service Ombudsman

‘It was refreshing to be treated as an individual and not just a number.’

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See how we can help

See how we can help

This year
at a glance

This year at a glance

Foreword from
the Ombudsman
Ann Abraham

Foreword from the Ombudsman Ann Abraham

Our work in 2010-2011

First contactOften, people who contact us need help with making their complaint or advice on where to complain.

A closer lookBefore deciding what action we take, we assess an enquiry in detail. This includes talking to the complainant, reviewing the papers, talking to the body complained about and taking professional advice.

Formal investigationOnly a small number of cases need to be resolved by a formal investigation. Our investigations are thorough and impartial, and conclude with a report of our findings.

Formal investigation

Formal investigation

Sharing learning
with othersOur work brings benefit to the wider public by informing public policy and driving improvements in public services. To achieve this, we share the learning from our casework with Parliament and government, the public and the NHS.

Sharing and learning with others

Sharing and learning with others

Investing in our peopleIn March we achieved the Investors in People Bronze award, recognising our continuing commitment to developing our staff

Investing in our people

Investing in our people

Governance Our performance