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First contactWe do not investigate all the complaints that come to us, but every enquiry receives a response.

A closer lookA formal investigation is not always needed to resolve a complaint.

Formal investigationOur investigations are thorough and impartial and end with a report setting out our conclusions.

Formal investigation

Sharing learningOur work brings benefit to the wider public by informing public policy and driving improvements in public services.

Sharing learning