Formal investigation
Only a small number of cases need to be resolved by a formal investigation. Our investigations are thorough and impartial, and conclude with a report of our findings.
403 cases accepted
In 2010-11, we accepted 403 cases for formal investigation, 107 about parliamentary bodies and 296 about the NHS. We reported on 412 investigations (including some investigations carried over from previous years) – 93 were parliamentary investigations and 319 were health investigations.
We upheld 78 per cent of parliamentary complaints and 79 per cent of health complaints.
Putting things right
If the complaint is upheld or partly upheld, we recommend actions for the body in question to take to put things right, and check to ensure these are acted upon. Last year, over 99 per cent of our recommendations for remedy were accepted.
