A closer look
Before deciding what action to take, we assess an enquiry in detail. This includes talking to the complainant, reviewing the papers, talking to the body complained about and taking professional advice.
Explanation and reassurance: 3,728 enquiries
Our detailed assessment may conclude that no further action is required. We explain how the public body has already put things right or reassure the complainant that there is no case to answer.
Swift resolution: 605 enquiries
If our assessment indicates that something has gone wrong and not been put right, we work to resolve the issue as quickly as possible. Where we can, we provide a remedy to the complainant ourselves or ask the public body to do so, without the need for a formal investigation. This provides a straightforward conclusion for the complainant and enables the public body to learn from what has gone wrong.
