Parliamentary and Health Service Ombudsman

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• Foreword
• Our work
  • Year at a glance
    • A service for everyone
    • Engaging with parliament
    • Concluding the Equitable Life saga
    • Listening and learning in the NHS
    • Investing in our people
    • Spotlight on NHS care for older people
    • New guidance for government
    • Improving NHS complaint handling
    • Supporting democracy in South Africa
  • How we help
    • First contact
    • A closer look
    • Formal investigation
  • First contact
  • A closer look
  • Formal investigation
  • Sharing learning
  • Sharing Learning - Care and Compassion
• Case studies
  • Ending a six year wait for compensation
  • Care and Compassion? Mr D’s story
  • Intervening to ensure fair treatment
  • A Breach of Confidence
  • Refunding legal costs
  • Securing a specialist wheelchair
  • Securing remedy for pain and distress
  • Remedy for delays and failure to act
• Statistics
• Financials
  • Summary Financial Statements for the year ended 31 March 2011
  • Statement of Parliamentary Supply Summary of Resource Outturn 2010-11
  • Statement of Comprehensive Net Expenditure for the year ended 31 March 2011
  • Statement of financial position as at 31 March 2011
  • Statement of Cash Flows for the year ended 31 March 2011
• Governance
• Our performance
• Accessibilty
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• Contact us
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