What are cookies

When you visit different websites small text files are stored on your computer. These are called ‘cookies’ and most websites use them for different purposes. Cookies may be used to improve your experience of a website, for example by making particular parts of a website work or remembering preferences you’ve selected. Cookies are also used to get a picture of how often people use a website, and how they are using it, so that improvements can be made to it.

On this page you can find out about the cookies we use on our website (www.ombudsman.org.uk), what they do, how long they will remain on your computer, and how to opt out.

How we use cookies

Cookies help us to improve your experience of our website. For example, they allow us to:

  • Provide certain functionality such as the ability to adjust the size of the text, and to change the colour of the text and the background, to suit your preferences.
  • Share video content with you.
  • Monitor how our website is being used so that we can keep improving it.

There is also a cookie which enables us to administer the website and make changes to the content.

In the table below you can find more detailed information about the cookies we use, what they do, how long they will stay on your computer, and what will happen if you choose to block them.

We will be doing further work on our website so that in future you will be able to opt in or out of the cookies we use.

Opting out

By visiting our website, some cookies will already have been stored on your computer. However, you can remove these and you can also change your browser settings to prevent them from being placed on your computer in future. For more information about this, please visit www.allaboutcookies.org.

Please note that if you choose to opt out of our cookies, this may affect your experience of our site. For example, you may not be able to view some of the content on our site such as embedded video content, and some of the tools we have included on our site to make it more accessible, such as the text magnifier, won’t work properly for you.

Please note that one of the cookies we use on our website is strictly necessary for our site to work. Without it, you won’t be able to use our site.

The cookies we use

 
Cookie Name What it does How long it stays on your computer What happens if you opt out
Squiz Matrix cookie SQ_ SYSTEM_ SESSION This cookie enables us to administer the site and update content. This cookie will disappear automatically when your session on our website ends and you close your browser. Blocking this cookie will not affect your user experience.
Text resize cookie Resizecookie This cookie is used to remember the text size you have selected when you use the text magnifier. This cookie will disappear automatically when your session on our website ends and you close your browser. The website won’t be able to remember the text size you have selected. You will need to re-select your preferred text size each time you navigate to a new page.
Accessibility cookie accesscookie This cookie is used to remember your preferences if you choose to view either the text only or contrast versions of our website. This cookie will disappear automatically when your session on our website ends and you close your browser. The website won’t be able to remember your preferences. You will need to click again on the ‘text only’ or ‘contrast’ button each time you navigate to a new page.
Google analytics cookies

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These cookies help us to understand how people are using our website. This includes recording how people get to our website, how often they visit and which parts of the site they go to. Collecting this information helps us improve our website and ensure it's meeting your needs. No  personal information is collected by these cookies. 730 days This won’t affect your experience of our website. However, we’ll be missing out on information which can help us improve our website.

ShareThis

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These cookies enable you to share interesting pages on our website via social media channels like Twitter and Facebook. 102 days/479 days If you opt out, you will see the ‘Share this’ button on our website, but you will not be able to share content on your social media sites.
modx ci_session The micro-site for our 2009-10 Listening and learning report (available at uses a nhsreport.ombudsman.org.uk) uses a cookie  to enable us to administer the site. This cookie will disappear automatically when your session on our website ends and you close your browser. Blocking this cookie will not affect your user experience.

YouTube cookies

Our website features embedded video content from YouTube using their enhanced privacy mode. This means that cookies will not be placed on your computer by YouTube until you play the video. We are unable to provide a means of blocking third-party cookies. For more information on YouTube’s parent company, Google’s privacy policy please visit http://www.google.co.uk/intl/en/policies/privacy/.

Sharing information

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others.

Feedback

If you provide feedback on our website we will only use it to develop and improve the site.  We will keep the actual feedback for six months. After this it will be deleted but analysis of feedback may be kept.

Links to other websites

Our website contains links to other sites. We are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave our website and we encourage you to read the privacy statements on other websites you visit.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.