Listening and Learning
 the Ombudsman’s review of complaint handling by the NHS in England 2010-11
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Foreword from the Ombudsman Ann Abraham This year at a glance Download the report here

Our work 2010-11

Statistics Details of complaints about NHS bodies in England broken down by region and by outcome. First contact First contact

 

Case studies Read the stories of some of the people who complained to us in 2010-11. First contact First contact

 

Look up complaints figures by.. Search by NHS body to find the number of complaints received and resolved in 2010-11 First contact First contact

 

Sharing information and learning Read how we have been sharing information with Parliament, with Government and with the NHS nationally, regionally and locally. First contact First contact

 

Looking to the future The reformed NHS complaints system needs time and effective operation to prove its worth. First contact First contact

 

 
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