Listening and Learning
the Ombudsman’s review of complaint handling by the NHS in England 2010-11
Share this report
Print this page
Print this section
Foreword from the Ombudsman Ann Abraham
This year at a glance
Download the report here
Our work 2010-11
Details of complaints about NHS bodies in England broken down by region and by outcome.
Read the stories of some of the people who complained to us in 2010-11.
Look up complaints figures by..
Search by NHS body to find the number of complaints received and resolved in 2010-11
Sharing information and learning
Read how we have been sharing information with Parliament, with Government and with the NHS nationally, regionally and locally.
Looking to the future
The reformed NHS complaints system needs time and effective operation to prove its worth.
Help in other languages
© Copyright 2011 Parliamentary and Health Service Ombudsman