Issues raised about poor care or treatment
This graphic shows the most common reasons for complaints. Some complaints cover a range of different issues and can have multiple subjects. The most common reason for complaints is clinical care and treatment. We do not have separate subject categories for every aspect of care and treatment but we have categories for the most common issues we see, such as diagnosis and medication. The second most common reason given for complaints was communication, a theme which runs throughout this report.2
2. The keywords in this graphic reflect the issues raised by complainants. We assign keywords to complaints that are not taken forward at our discretion or because they are premature. Complaints which are taken forward for investigation are assigned further keywords according to the issues we identify when investigating the complaint.
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Interventions
Complaints resolved by intervention
230
Complaints accepted
Complaints accepted for formal investigation
351
Complaints reported on
Complaints investigated and reported on
349
