Parliamentary and Health Service Ombudsman
Listening and Learning
the Ombudsman’s review of complaint handling by the NHS in England 2010-11
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Foreword
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Complaint outcomes
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Complaints accepted
Statistics
Year at a glance
National data
Data by region and by body type
Complaint outcomes
Top ten health bodies
Look up complaints figures by..
Complaints accepted
Complaints accepted for formal investigation by SHA region
Health complaints accepted for formal investigation by body type
Top ten health bodies by complaints accepted for investigation
Related links
Statistical breakdown
View more detailed data on complaints about primary care trusts and relevant care trusts in 2010-11
Data by region and by body type
Complaints received and complaint outcomes by Strategic Health Authority region and by body type