Parliamentary and Health Service Ombudsman
Listening and Learning
the Ombudsman’s review of complaint handling by the NHS in England 2010-11
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Foreword
Our work
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Statistics
The future
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Complaint outcomes
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Complaints reported on
Statistics
Year at a glance
National data
Data by region and by body type
Complaint outcomes
Top ten health bodies
Look up complaints figures by..
Complaints reported on
Investigation outcomes
682
Complaints investigated and reported on by SHA region
Complaints investigated and reported on by body type
349
Top ten health bodies by complaints investigated and reported on
Related links
Statistical breakdown
View more detailed data on complaints about primary care trusts and relevant care trusts in 2010-11
Data by region and by body type
Complaints received and complaint outcomes by Strategic Health Authority region and by body type
