Parliamentary and Health Service Ombudsman
Listening and Learning
the Ombudsman’s review of complaint handling by the NHS in England 2010-11
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Foreword
Our work
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The future
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National data
Statistics
Year at a glance
National data
Data by region and by body type
Complaint outcomes
Top ten health bodies
Look up complaints figures by..
National data
Issues raised about poor care or treatment
Issues raised about complaint handling
Intervention outcomes
318
Investigation outcomes
682
Related links
Statistical breakdown
View more detailed data on complaints about primary care trusts and relevant care trusts in 2010-11
Data by region and by body type
Complaints received and complaint outcomes by Strategic Health Authority region and by body type
