This image shows the health complaints received by the Ombudsman in 2010-11, grouped by the strategic health authority region in which they originated. To account for the difference in population in each region, the figure in brackets shows the number of complaints received per 100,000 inhabitants.⁴ There were more complaints to the Ombudsman about the NHS in the London region than any other. We received the fewest complaints about the NHS in the North East region. However, outside of London there is little variation in the number of complaints received per 100,000 population, which is similar to last year. This page shows how many complaints were accepted for formal investigation by strategic health authority region.

† Does not include complaints relating to the Healthcare Commission, special health authorities or where the strategic health authority is unknown.

4. Office of National Statistics 2009 mid-year population estimates.