Complaints investigated and reported on by SHA region

Total number of complaints
(% Total upheld complaints)^†

Show comparison with 2009-10

North East	13	85%	1	20%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=10
North West	47	77%	17	61%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=2
Yorkshire and The Humber	13	62%	10	50%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=3
West Midlands	44	89%	6	55%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=9
East Midlands	31	77%	4	36%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=8
South West	34	79%	9	75%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=1
South Central	22	77%	7	70%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=7
East of England	48	77%	3	43%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=6
London	61	79%	22	67%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=5
South East Coast	35	80%	14	82%	http://www.ombudsman.org.uk/healthchp/statistics/full-data?sha_id=4

Shows the number of complaints we investigated and reported on by strategic health authority region and the percentage uphold rate. The rate is the total of upheld and partly upheld complaints.

† Does not include complaints relating to the Healthcare Commission.

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Interventions Complaints resolved by intervention

Complaints accepted Complaints accepted for formal investigation

Complaints reported on Complaints investigated and reported on

Parliamentary and Health Service Ombudsman

Complaints investigated and reported on by SHA region