Most frequently complained about NHS bodies
In the 'Look up complaints figures by...' link below we publish the full list of complaints about NHS bodies that we have received, resolved through intervention, and investigated in 2010-11. Here in this section, we extract the data for those bodies that have generated the most work for us during the year.
Heart of England NHS Foundation Trust are the most complained about body and have moved up from 13th place last year. We are working with this Trust to identify what lessons can be learnt from the large number of complaints about them.
Although Barts and The London NHS Trust are still in the top ten bodies about which we have received a complaint, the number of complaints we received about them has reduced by 23 per cent since last year. The number of complaints about this Trust that we received before they had done all they could to resolve matters locally has also reduced. They have listened to and learnt from us and their patients.
