The biggest changes in complaints received about health bodies
2009-10 data 2010-11 data
Highest % increase in complaints received
Highest % decrease in complaints received
This shows the top five bodies about which we have received the highest percentage increase or decrease in numbers of complaints. Mid Essex Hospital Services NHS Trust were 46th last year but are now in 9th place. On the other hand, Nottingham University Hospitals NHS Trust have fallen from 9th to 31st place this year and Devon PCT have fallen from 10th to 34th.5
5. We have included only those bodies about which we have received at least 50 complaints.
6. Complaints about individual PCTs include complaints about independent treatment centres, GPs, general dental practitioners, pharmacies and opticians.
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Interventions
Complaints resolved by intervention
230
Complaints accepted
Complaints accepted for formal investigation
351
Complaints reported on
Complaints investigated and reported on
349
