Top ten health bodies by complaints accepted for investigation

13 bodies each had 4 complaints accepted for investigation, generating a list of 18 bodies overall.

Four bodies have moved from having no complaints accepted for investigation about them to being in the top ten this year. It is also notable that West Hertfordshire Hospitals NHS Trust had only one complaint accepted last year but are up to eleven this year. More positively, East Midlands Ambulance Service NHS Trust, Devon PCT and Peterborough and Stamford Hospitals NHS Foundation Trust had no complaints accepted for formal investigation in 2010-11, despite having been in the top ten of bodies with complaints accepted for investigation in 2009-10.

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Interventions Complaints resolved by intervention 230 Complaints accepted Complaints accepted for formal investigation 351 Complaints reported on Complaints investigated and reported on 349