Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England in 2010-11 - Top ten health bodies by complaints received

Heart of England NHS Foundation Trust	171	82
Guy’s and St Thomas' NHS Foundation Trust	123	112
Leeds Teaching Hospitals NHS Trust	117	102
Barts and The London NHS Trust	112	146
King’s College Hospital NHS Foundation Trust	112	90
East Kent Hospitals University NHS Foundation Trust	110	89
Imperial College Healthcare NHS Trust	101	112
Barking, Havering and Redbridge University Hospitals NHS Trust	100	93
Mid Essex Hospital Services NHS Trust	97	52
South London Healthcare NHS Trust	95	88

Interventions Complaints resolved by intervention

Complaints accepted Complaints accepted for formal investigation

Complaints reported on Complaints investigated and reported on

Parliamentary and Health Service Ombudsman