Top ten health bodies by complaints investigated and reported on
Uphold
rate
2010-11 Reported
on
2010-11 Reported
on
2009-10
rate
2010-11 Reported
on
2010-11 Reported
on
2009-10
The above table shows the number of complaints we investigated and reported on for each body listed and the percentage uphold rate for these complaints. The rate is the total of upheld and partly upheld complaints.ving been in the top ten of bodies with complaints accepted for investigation in 2009-10.
The increased number of complaints reported on for South East Coast Strategic Health Authority reflects how we have worked with them to resolve a group of complaints about continuing healthcare funding. Other changes in this Figure may reflect the fact that we have reported on a larger number of complaints in 2010-11 than in 2009-10.
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Interventions
Complaints resolved by intervention
230
Complaints accepted
Complaints accepted for formal investigation
351
Complaints reported on
Complaints investigated and reported on
349
